Website Terms & Conditions – Croydon Laser and Skin Clinic (Victoria)

Thank you for visiting our website https://croydonlaserandskinclinic.com.au/ . This website is owned and operated by Croydon Laser and Skin Clinic Pty Ltd ABN 67 644 308 092 trading as Croydon Laser and Skin Clinic, located in Croydon, Victoria 3136 (“the Clinic”, “we”, “us”, or “our”). By accessing and/or using this website and any related services, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, you must immediately cease using our website.

1. Accuracy, completeness, and timeliness of information

We make reasonable efforts to ensure the information on this website is accurate at the time of publication. However, it is general in nature and intended only as a guide.

To the maximum extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), we do not warrant that the information is complete, accurate, or up-to-date. We may change or update the website (including these Terms) at any time without notice.

You are responsible for protecting your own devices. We are not liable for any interference or damage to your computer system arising from your use of this website or any linked site, except where we are negligent or engage in wilful misconduct.

2. Special terms for promotions and offers

Some treatments, packages, campaigns, promotions, or competitions may have additional terms and conditions. These will be clearly shown at the time of booking or participation. If there is any inconsistency between those specific terms and these Terms, the specific terms will prevail.

3. Online booking and client portal

Certain features, including online booking and your client portal, require registration. All bookings and purchases made through the website are also governed by our separate Booking & Cancellation Policy and Treatment Consent Terms, which you must accept at the time of booking.

4. Linked sites

This website may contain links to third-party websites. These are provided for convenience only. We do not endorse and are not responsible for the content or practices of those sites.

5. Privacy

Your personal and health information is collected, stored, and used in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we handle your information and your rights to access and correct it. You can view the full Privacy Policy hereor request a copy by emailing info@croydonlaserandskinclinic.com.au.

6. Intellectual property rights

All content on this website (text, images, logos, videos, and software) is owned or licensed by Croydon Laser and Skin Clinic and protected by Australian and international copyright, trademark, and other intellectual property laws. You are granted a limited licence to view the website for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

7. No commercial use

This website is for personal, non-commercial use only. You may not use any content for commercial purposes or advertising without our express written consent.

8. Unacceptable activity

You must not use the website in any way that is unlawful, fraudulent, harmful, or that interferes with its operation (including transmitting viruses or attempting unauthorised access). We may suspend or terminate your access if we reasonably believe you have breached these Terms.

9. Important – No professional medical or healthcare advice

Information on this website is general only and does not constitute medical, healthcare, or cosmetic treatment advice, diagnosis, or recommendation. You must not rely on it as a substitute for professional consultation with a qualified doctor, dermal clinician, or laser therapist. We accept no liability for any treatment, action, or outcome based solely on information from this website, except where liability arises from our fraud, negligence, or wilful misconduct.

10. Limitation of liability

To the maximum extent permitted by law (including the Australian Consumer Law), we exclude all liability for any loss or damage (direct, indirect, consequential, or otherwise) arising from your use of this website or reliance on its content. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under Australian law.

11. Governing law and jurisdiction

These Terms and your use of the website are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

Last updated: December 2025

Croydon Laser and Skin Clinic
Shop 88-90 Main St, Croydon, Victoria 3136
Email: info@croydonlaserandskinclinic.com.au
Phone: (03) 9723 4195
ABN: 67 644 308 092

Privacy Policy – Croydon Laser and Skin Clinic (Victoria)

Effective Date: 6 December 2025
Clinic: Croydon Laser and Skin Clinic Pty Ltd
ABN: 67 644 308 092
Address: 88-90 Main St, Croydon VIC 3136
Website: https://croydonlaserandskinclinic.com.au/
Email for privacy enquiries: info@croydonlaserandskinclinic.com.au

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Croydon Laser and Skin Clinic (“we”, “us”, “our”, or “the Clinic”) collects, uses, discloses, and protects your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information do we collect?
  We may collect the following types of information:
  - Personal details: name, date of birth, gender, contact details (phone, email, address)
  - Health and treatment information: medical history, skin type, medications, allergies, previous treatments, photographs (before/after), treatment plans and outcomes
  - Payment and transaction details: credit card or bank details (processed securely via third-party payment providers – we do not store full card numbers)
  - Website and marketing data: IP address, browser type, pages visited, enquiry forms submitted, cookies and analytics data
2. How do we collect your information?
  - Directly from you when you book an appointment, complete consultation forms, or undergo treatment
  - Through our website (online booking forms, contact forms, cookies
  - Via phone, email, or in-person at the clinic
  - From referring doctors or other health professionals (with your consent)
3. Why do we collect and use your information?
  We collect and use your information for the following purposes:
  - To provide and manage your treatments safely and effectively
  - To schedule appointments and send reminders (SMS/email)
  - To process payments and issue receipts
  - To maintain accurate clinical records (required by law
  - To contact you about your treatment plan or follow-up car
  - To improve our services and train staff (using de-identified data where possible)
  - To send marketing and promotional material (only with your explicit consent – you can opt out at any time)
  - To comply with legal and regulatory obligations (e.g., health records legislation, infection control reporting)
4. Who might we disclose your information to?
  We only disclose your information where necessary and with appropriate safeguards:
  - Our staff and contractors who need the information to provide your treatment
  - Third-party service providers (e.g., cloud storage, booking software (Cliniko/Timely/etc.), payment gateways, IT support) – all located in Australia or in jurisdictions with equivalent privacy laws
  - Your referring doctor or other healthcare providers (with your consent)
  - Regulatory bodies or law enforcement if required by law
  - Professional insurers or legal advisors (in the rare event of a claim)
    
    We do not sell your personal information to anyone.
5. Storage and security of your information
  - Clinical records are stored securely in password-protected electronic systems (and any paper records in locked cabinets)
  - We use industry-standard encryption and security measures
  - Health records are retained for at least 7 years (or until age 25 for minors) as required by Victorian health records law
  - After the required retention period, records are securely destroyed or de-identified
6. Photographs and before/after images
  We only take clinical photographs with your explicit written consent. You can choose whether these images:
  - Remain private in your clinical file only
  - Are used anonymously for staff training
  - Are used (with further consent) for marketing purposes (we will always obtain separate written consent for this) You can withdraw consent for marketing use at any time.
7. Marketing and communications
  We will only send you newsletters, special offers, or birthday discounts if you have opted in. Every marketing email or SMS includes an easy “unsubscribe” or “stop” option.
8. Your rights
  You have the right to:
  - Access the personal and health information we hold about you
  - Request correction of any inaccurate information
  - Ask us to delete certain information (subject to legal retention requirements)
  - Withdraw consent for marketing or non-essential uses
  - Make a privacy complaint

To exercise these rights, please email info@croydonlaserandskinclinic.com.au or write to us at the clinic address.

Complaints
If you believe we have mishandled your personal information, please contact us first so we can resolve it quickly. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to this Privacy Policy
We may update this policy from time to time. The latest version will always be published on our website.

Contact us
For any privacy questions or requests:
Email: info@croydonlaserandskinclinic.com.au
Phone: (03) 9723 4195
In person: 88-90 Main St, Croydon, Victoria 3136

Booking and Cancellation Policy

Croydon Laser and Skin Clinic Croydon, Victoria 3136
Effective: 6 December 2025

By booking an appointment (online, by phone, or in person) with Croydon Laser and Skin Clinic, you agree to the following terms:

Booking and Confirmation All appointments must be secured with a valid credit/debit card or paid deposit (depending on the treatment). You will receive a confirmation SMS and/or email. Please check the date, time, and treatment details carefully. It is your responsibility to arrive on time with clean skin (free of fake tan, heavy makeup, or lotions unless otherwise advised).
Deposits and Pre-Payments Packages and courses must be paid in full at the first appointment or via an approved payment plan.
Cancellation and Rescheduling Policy
We are a small clinic and late cancellations/no-shows prevent other clients from being treated. We therefore enforce the following:
- More than 48 hours’ notice → No charge; deposit remains as credit.
- 24–48 hours’ notice → 50% of the treatment fee
- Less than 24 hours’ notice or no-show → 100% of the treatment fee (or forfeiture of the $50 deposit).
- Repeated late cancellations or no-shows may require full pre-payment for future bookings.
Notice must be given by phone (preferred) or email. Text messages or social-media messages are not accepted as formal cancellation.
Late Arrival
- If you arrive more than 15 minutes late, we may need to shorten or reschedule your treatment to avoid impacting the next client. Full fees or the late-cancellation policy will still apply.
Treatment Suitability and Patch Tests
- Laser hair removal and certain skin treatments require a complimentary consultation and patch test at least 24–48 hours prior to the first full session.
- If you book and pay without a prior patch test and are found unsuitable on the day, the appointment fee will be refunded or held as credit.
Children and Minors
- Clients under 18 must have written parental/guardian consent and be accompanied by an adult for the consultation and first treatment.
Prices and Treatment Plans
- All prices are displayed inclusive of GST and are subject to change without notice.
- Package sessions expire 12 months from date of purchase unless stated otherwise.
- Packages are non-refundable and non-transferable.
Refunds and Credits
- No refunds for change of mind or for treatments already performed.
- Store credit may be offered at our discretion for genuine medical or exceptional circumstances (doctor’s certificate required).
Health and Safety
- You must disclose all relevant medical history, medications, and recent treatments. Failure to do so may void any claim and result in refusal of treatment without refund.
- We reserve the right to refuse or postpone treatment if we believe it is unsafe or contraindicated.
Gift Vouchers
- Valid for 3 years from date of issue.
- Non-refundable and cannot be redeemed for cash.

Contact Us
Phone: (03) 9723 4195 (preferred for cancellations)
Email: info@croydonlaserandskinclinic.com.au
Address: 88-90 Main St, Croydon, Victoria 3136
We appreciate your understanding and cooperation – it helps us provide the best possible care to every client.

Croydon Laser & Skin Clinic – Grand Opening Promotion

Terms & Conditions: Valid from 6 December 2025 until withdrawn or extended

These promotions are designed to encourage informed decisions about laser hair removal and skin treatments, which are regulated health services. All treatments are performed by qualified, AHPRA-registered health practitioners using medical-grade equipment. A full consultation is required prior to commencing any treatment to assess suitability, discuss potential risks (including but not limited to skin irritation, pigmentation changes, burns, scarring, or allergic reactions), recovery expectations (e.g., temporary redness or swelling lasting 24–48 hours), and benefits based on your individual health needs. Not all individuals are suitable candidates—treatments may not be appropriate for pregnant or breastfeeding persons, those with active skin infections, certain medications, or specific medical conditions. Outcomes vary by person and are not guaranteed.

Important Disclaimer: These promotions do not imply treatments are risk-free, pain-free, or suitable for everyone. Decisions should be based on clinical need and professional advice, not solely on discounts.

40% OFF All Laser Hair Removal Packages + Buy 4 Sessions Get 1 Free
- The 40% discount applies to all pre-paid 6-session Laser Hair Removal packages (both “Choose by Area” and “Choose by Time” options), reflecting the single-treatment price after discount. Discounted package prices are clearly displayed as: − Full Face / Small area (up to 15 min): $30 per session (normally $49) − The Essentials (any 3 areas): $150 for 6 sessions (normally $249) − The Works (any 5 areas): $300 for 6 sessions (normally $499) − Medium area (up to 20 min): $90 per session (normally $149) − Large area (up to 30 min): $120 per session (normally $199)
- For every 4 sessions paid in full upfront on the same area, you will automatically receive the 5th session free (effectively “Buy 4 Get 1 Free” on top of the 40% discount). This applies only to packages purchased as a bundle and cannot be applied retrospectively or split across different areas.
- This offer applies only to the packages and prices listed above and cannot be used on single sessions, full-body treatments, add-on areas, or other services.
- Packages are valid for 18 months from date of purchase. Unused sessions expire after this period, with no refunds or extensions.
- A patch test (included free) is mandatory at least 24–48 hours prior to your first full treatment.
- Requires consultation: risks include temporary redness, burns, or pigmentation changes. Not suitable for all (e.g., pregnancy). Results may vary.
Glacé Hydrodermabrasion – Buy 3 Get 1 Free
- Purchase 3 Glacé Hydrodermabrasion treatments at the regular price of $167 each and receive the 4th treatment free.
- Treatments must be pre-paid in full at time of purchase as a single package.
- Package is valid for 12 months from date of purchase. Unused treatments expire after this period, with no refunds or extensions.
- A consultation is required to confirm suitability, as this treatment involves skin exfoliation and may carry risks such as temporary redness, sensitivity, or irritation.
General Terms That Apply to All Offers Above
- Offers are only available at Croydon Laser and Skin Clinic, Shop 2 / 68-70 Main Street, Croydon VIC 3136.
- Promotions cannot be used in conjunction with any other offer, voucher, gift card, or third-party discount.
- All treatments must be booked in advance via phone, online, or in-clinic and are subject to availability. Wait times may apply during peak periods.
- Full payment is required at the time of purchase for all pre-paid packages. Interest-free payment plans are available for qualifying purchases, but the total cost (including any fees) must be disclosed upfront.
- No refunds on unused treatments once purchased. Our standard Cancellations and Refunds Policy applies (available on our website https://croydonlaserandskinclinic.com.au/terms-conditions/ and in-clinic): − Cancellations require 24 hours’ notice; late cancellations incur a fee equal to 50% of the session value. − No-shows forfeit the session without refund.
- Treatments are non-transferable except to immediate family members living at the same address (proof of ID may be required).
- Clients must be 18 years or older (or have written parental/guardian consent if under 18). These promotions are not directed at or available to minors under 18 without parental involvement.
- All practitioners performing treatments are AHPRA-registered health professionals (registration numbers available upon request). We use medical-grade Candela GentleLASE Pro & GentleYAG lasers, safe for all skin types when assessed appropriately.
- Promotion is valid from 6 December 2025 and may be withdrawn or extended at any time without notice. Availability is limited and subject to stock and practitioner schedules.
- Croydon Laser and Skin Clinic reserves the right to refuse service, amend these terms, or vary offers if required to ensure patient safety or comply with regulations.

For questions about these terms or to book, contact us at (03) 9723 4195 or visit https://croydonlaserandskinclinic.com.au/terms-conditions/. We prioritise your safety and informed choice—let’s discuss how these treatments align with your needs during a no-obligation consultation.

Compliance Note: This promotion complies with the Health Practitioner Regulation National Law (as amended), including section 133 on advertising regulated health services, the Guidelines for Advertising a Regulated Health Service (Ahpra, 2020), and the Guidelines for Advertising Higher Risk Non-Surgical Cosmetic Procedures (Ahpra, 2025). It does not include testimonials, before/after images, or inducements that could mislead or encourage unnecessary treatments.

Book Online: Free Skin consultation